Last updated: July 2026

James Lewis Surveyors Ltd (trading as James Lewis Chartered Surveyors) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (https://jlewissurveyors.co.uk) or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2026.

Who We Are

Business name: James Lewis Surveyors Ltd, trading as James Lewis Chartered Surveyors

Website: https://jlewissurveyors.co.uk

Email: james@partywallexperts.com

Regulation: We are regulated by the Royal Institution of Chartered Surveyors (RICS).

Data Controller

The data controller (the organisation responsible for deciding how and why your personal data is processed) is James Lewis Surveyors Ltd. If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

Information We Collect

We collect personal data that you voluntarily provide, and some that is collected automatically when you use our website. This may include:

• Contact details — name, email address, telephone number, and postal address
• Enquiry information — anything you tell us via our enquiry form, by email, by post, or by telephone
• Property and title information — details about you and the relevant property, which we may also obtain from HM Land Registry where required to provide our party wall and advisory services
• Website usage data — collected via Google Analytics 4 (see below), in line with your cookie choices
• Technical data — IP address, browser type and device information, captured for security and to operate the website

How We Use Your Information

• To respond to your enquiries and provide professional advice, fee proposals, and dispute resolution and advisory services
• To carry out our services under the Party Wall etc. Act 1996 and related legislation
• To send you information about our services where you have asked us to, or with your consent
• To understand how our website is used and to improve it, in line with your cookie choices
• To protect our website and comply with our legal and regulatory obligations

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent — for marketing communications and for analytics and marketing cookies. You can withdraw consent at any time.
• Contract — to provide the services you have requested and to take the steps needed before entering into a contract with you.
• Legitimate interests — to operate, secure, and improve our website and respond to enquiries, in a way that does not override your rights.
• Legal obligation — where we must keep records to comply with law or our professional and regulatory duties (for example, tax, accounting, and RICS requirements).

Who We Share Your Data With

We do not sell or rent your personal data. We share it only where necessary to provide our services or run our business, and only to the extent required. This may include:

Neighbours and appointed surveyors (Party Wall etc. Act 1996)

When we act under the Party Wall etc. Act 1996, the statutory process requires that your name and correspondence address are provided to the relevant adjoining or building owners (your neighbours) and to any properly appointed or selected surveyors. This sharing is a necessary part of the legal process.

Google Analytics 4

We use Google Analytics 4 to understand how visitors use our website (for example, pages visited and time on site). This is only active where you have accepted analytics cookies. We apply Google Consent Mode v2 so that Google tags respect your choices, and no analytics cookies are set unless you accept them. Google processes this data under its own privacy policy: https://policies.google.com/privacy

Hosting & email

Our website host and email provider process data on our behalf solely to deliver the website and our communications, under appropriate data-processing terms.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted (HTTPS) connections across the website
• Password-protected servers and secure paper files, with access limited to authorised personnel
• Secure, reputable hosting and regular updates

We may request proof of identity before releasing personal information to you. However, no method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Cookies

Cookies are small files stored on your device. We use them to make this website work and, with your permission, to understand how it is used and to support our marketing. When you first visit, our cookie banner lets you Accept All, Reject All, or Customise your choice by category. No non-essential cookies are set until you make a choice, and you can change or withdraw your consent at any time using the “Manage cookie settings” control.

Category	Status	Purpose
Strictly necessary	Always on (no consent required)	Enable core site functions and remember your cookie choices.
Analytics	Off until you accept	Google Analytics 4 cookies (such as _ga and _ga_*) that measure and improve the site. These are set only after you accept analytics cookies, and are disabled and deleted if you decline or later withdraw consent.
Marketing	Off until you opt in	Used to measure and personalise our marketing. Set only if you accept marketing cookies.

Where we use Google services, we apply Google Consent Mode v2 so that Google tags respect your choices. You can also manage cookies through your browser settings, though some features may not work correctly if disabled.

How Long We Keep Your Data

• Contact enquiries: up to 1 year from your enquiry, unless an ongoing relationship requires longer
• Client and matter records: retained where associated with our professional work for as long as required to meet our legal, professional, and regulatory obligations
• Analytics data: per Google Analytics 4 retention settings (typically up to 14 months)

Your Rights

Under the UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data in certain circumstances
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, commonly-used format
• Object — object to processing, including for direct marketing
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, contact us using the details above. We will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

Complaints

If you are unhappy with how we have handled your personal data, please contact us using the details above; you also have the right to complain to the Information Commissioner’s Office (ICO) at https://www.ico.org.uk. If your complaint relates to our professional service more generally, our full Complaints Handling Procedure sets out how to raise it and the free, independent redress available to you.

International Data Transfers

Some of our service providers (for example, Google) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place — such as UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework) or the UK International Data Transfer Agreement — to protect your data in line with UK GDPR. You may request further information about these safeguards by contacting us.

Children’s Privacy

Our website and services are not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us and we will delete it.

Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will appear on this page with a revised “Last updated” date. We recommend reviewing it periodically.

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